OCWD facilities tour & visit protocol

Guidelines from the U.S. Department of Homeland Security require that certain security measures be in place to protect public drinking water. These measures include established procedures to accommodate visitors.

Please note that no tour will be accommodated without providing the below-mentioned documentation in advance.

Required documentation

In addition to submitting a tour request form, U.S. visitors over the age of 18 must submit a photocopy of a government issued picture identification prior to the scheduled tour. Also, guests must provide a written request on letterhead from the entity that they represent, identifying who will visit and the reason for the tour.

Dress code

Closed toe shoes are required; high heels are not permitted. Pants/jeans/slacks are recommended and skirts/shorts are discouraged. Failure to comply with dress code requirements will prohibit one's participation in the tour.

Age requirement

Tour guests must be 11 years or older.

Tour/briefing requests

All requests should be sent through the Tour Coordinator in the Public Affairs Department for prior approval. OCWD's Public Affairs department will be responsible for processing necessary information for approval of tours. Requests should be sent using the Book a Tour form. Once approved, the Tour Coordinator will contact you regarding the details of your tour.

International visitors

All international visitors who do not legally reside in the United States must provide photocopies of passports and any visas. An official request must also be submitted on the requesting organization's letterhead identifying who will visit and the reason for the tour. Public Affairs will forward the request to Risk & Safety management for review. Management will approve or decline the request and assign appropriate staff. Sufficient lead time is required to process the request.

U.S./foreign media

U.S. and foreign media must present press credentials and valid picture identification (i.e. driver’s license or passport) in addition to the above-mentioned information. Based on the specific threat level issued by the Department of Homeland Security, tours may be cancelled without prior warning.